Returns + Exchanges

Personalised items – for example with the engraving or motif of your choice – are made individually for you. If they fall under the statutory exception to the right of withdrawal (§ 312g para. 2 no. 1 BGB), then for these items there is no statutory right of withdrawal. Merely selecting one of the standard colours or standard sizes on offer is not sufficient for this exclusion.

For defect-free personalised items that fall under this exception, we grant no general contractual right of return or exchange. On request, we decide on a case-by-case basis whether to offer a goodwill solution, such as a discounted remake, a chargeable alteration or an exchange. Beforehand, we will agree with you on the scope, any replacement product, the amount and the shipping costs; we will honour any agreement reached. A return based solely on goodwill requires our consent in text form, for example by email.

Changed your mind? No problem. You can send back non-personalised items within 30 days of receipt if they are unworn and undamaged. This voluntary return option applies in addition to your statutory 14-day right of withdrawal.

You bear the cost of return shipping yourself. We will refund the purchase price to your original payment method or exchange the item, whichever you prefer, usually within 10 working days of receiving and checking your return.

1. Register your return. Send us your request with your order number via our contact form or by email.
2. Wait for confirmation. We will get back to you with the confirmation and the return address.
3. Send the parcel. Write your order number in the address (Na Wang – your order number –) so that we can clearly match your return.

For personalised items without a statutory right of withdrawal, you can, on a voluntary basis, cancel your order free of charge, if your cancellation request reaches us within 2 hours of ordering and the engraving has not yet begun at that time. What counts is when your message is received, not when we process it. We will then refund any payments already made. Outside this arrangement there is no additional contractual right to free cancellation; your statutory rights remain unaffected.

We will make one simple correction to the engraving text free of charge, such as a typo or a date, if your change request reaches us within 2 hours of ordering, the engraving has not yet begun and the correction is technically possible within the design scope ordered. We will discuss other changes with you and tell you about any additional costs in advance. Send us your request with your order number via our contact form or by email.